TV Service

[TheMugwump]

Hey Puck,

I thought I was on autobilling on this new app like on the old one, but everything stopped working yesterday. I tried the (260) 633-6420 number for Ashley, but no answer.

Any advise?

[Ironshaft]

Originally Posted by TheMugwump

Hey Puck,

I thought I was on autobilling on this new app like on the old one, but everything stopped working yesterday. I tried the (260) 633-6420 number for Ashley, but no answer.

Any advise?

If you did indeed enter your CC info in the new app that Ashley sent you the link to, then there is another issue that I experienced that the day of my renewal, it could not find my account.

It cleared the following day but for that one day, Shockwave did not register that I had an account.

[red raindog]

I can’t get on with any of my devices today.

Sent a message to Ashley but I understand she’s probably not actively monitoring emails….

iOS devices say authentication error

Firestick just spins saying please wait and then times out


Sent from my iPad using Tapatalk Pro

[CletusPyle]

Originally Posted by red raindog

I can’t get on with any of my devices today.

Sent a message to Ashley but I understand she’s probably not actively monitoring emails….

iOS devices say authentication error

Firestick just spins saying please wait and then times out


Sent from my iPad using Tapatalk Pro

Just curious if you got this resolved and found the problem.

[red raindog]

No


Sent from my iPhone using Tapatalk Pro

[CletusPyle]

Originally Posted by red raindog

No


Sent from my iPhone using Tapatalk Pro

Could be a firewall issue or if you are using a VPN? Also make sure your service isn't being used on another device, I have had a similar problem once where I had not quit the service on my iPad and since I only pay for one connection it would not let me log into the service on my TV.

[Colts And Orioles]

o


I have a general question, please bear with me ......

I have seen that numerous posters have had trouble trying to use their "devices" for the service.

I have no interest whatsoever in trying to use the services for my cell phone ...... I strictly will be using it for my bedroom television, which has an Amazon Firestick.

Because of the fact that I will be using the services for my TV l and my TV only, l will the likelihood of me having any kind of trouble be less than if I were trying to use it for multiple devices, such as a Smart Phone ???

o

[CletusPyle]

Originally Posted by Colts And Orioles

o


I have a general question, please bear with me ......

I have seen that numerous posters have had trouble trying to use their "devices" for the service.

I have no interest whatsoever in trying to use the services for my cell phone ...... I strictly will be using it for my bedroom television, which has an Amazon Firestick.

Because of the fact that I will be using the services for my TV l and my TV only, l will the likelihood of me having any kind of trouble be less than if I were trying to use it for multiple devices, such as a Smart Phone ???

o

I can only speak to my own experience with this service. I access the service on a FireTV Stick, on my MacBook, on my iPhone, and on my iPad. But I only pay for one connection so I can only view the service on one device at a time! For me, the service works the same on all my devices, in other words, I have no more problems using it on my Mac than I do using it on my FireTV Stick, or phone or iPad.

I have had the service for over a year, during that time I have only had a few problems using it. Keep in mind that the TV service is dependent on your internet service, speed, data caps if any, quality, etc all play a role....I have 300mps internet with no data caps.

Biggest problem:

Buffering - seems to happen on some channels more than others, for me it seems to happen most on ESPN and local Sports Networks. Usually I can just change the channel and then change back and the service works again, occasionally it may happen several times during an event for longer periods of time, but I have never had to totally abandon a program and for me it rarely happens at all. It very seldom if ever happens when watching a movie or a series.

You will not have any more or less problems if you only use the service on one TV. But you will have buffering from time to time, I am not sure where these feeds for the channels originate, and personally I think the feeds get messed with by other providers who want to block their programming from IPTV users to force you to use a more expensive cable or satellite TV provider. So if you are the type of person who cannot tolerate an occasional buffering issue, and it can be frustrating at times, then you should probably just fork over $100 a month for cable or satellite, but even they are not totally problem free but you would have fewer problems I am sure.

So, that is probably more information than you wanted, I get a little long winded at times!

[dwilli57]

Originally Posted by Colts And Orioles

o


I have a general question, please bear with me ......

I have seen that numerous posters have had trouble trying to use their "devices" for the service.

I have no interest whatsoever in trying to use the services for my cell phone ...... I strictly will be using it for my bedroom television, which has an Amazon Firestick.

Because of the fact that I will be using the services for my TV l and my TV only, l will the likelihood of me having any kind of trouble be less than if I were trying to use it for multiple devices, such as a Smart Phone ???

o

The only issue I've had with my 1 connection is my son would use it occasionally and if he didn't actually "back out" of the service it wouldn't log him out. In other words don't just close the app/window. You have to back out of it or it seems to think you're still logged in and won't allow another connection.

Sent from my SM-G991U using Tapatalk

[CletusPyle]

Originally Posted by dwilli57

The only issue I've had with my 1 connection is my son would use it occasionally and if he didn't actually "back out" of the service it wouldn't log him out. In other words don't just close the app/window. You have to back out of it or it seems to think you're still logged in and won't allow another connection.

Sent from my SM-G991U using Tapatalk

Yes, I have had that happen once myself. Did you see raindog's post earlier today? I can't remember what error I received when trying to log in when the connection was still active on another device...could it cause the errors he mentioned in his post?